Direct Debit Request Service Agreement

By agreeing to a Direct Debit Request, Zepto will debit your nominated account for the agreed-upon amounts and at the agreed-upon frequency of payments. Zepto has been contracted by the Payment Initiator to collect direct debit payments from you and does not provide any goods or services to you.

The terms of this Agreement or a DDR may be varied at any time by giving you at least 30 days’ written notice. This is managed through the Zepto Platform.

Should you wish to defer a payment to another date you must contact the Payment Initiator before the date of that payment to request the deferment. Deferments are entirely at the discretion of the Payment Initiator. You may request to stop an individual payment through the Zepto platform however you will still be liable to make this payment to the Payment Initiator.

Should you wish to alter the payment frequency or Day to Debit contact the Payment Initiator. Altering schedule is solely at the discretion of the Payment Initiator. The Payment Initiator may charge a fee for this service. The Payment Initiator shall notify you of these fees. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.

You can cancel this Direct Debit Request Authority at any time by contacting the Payment Initiator or Zepto. Cancellation of the authority to debit your account will not terminate your contract or remove your liability to make the payments you have agreed to with the Payment Initiator.

If you stop or cancel either a DDR or an individual debit payment as a result of a variation to the terms of this Direct Debit Service Agreement or a DDR by Zepto or the Payment Initiator, no penalty will be imposed on you.

If you dispute any debit payment, you must notify the Payment Initiator immediately. The Payment Initiator will respond to your dispute within 7 working days and will immediately refund the amount of the debit if they are not able to substantiate the reason for it.

If you do not receive a satisfactory response from the Payment Initiator to your dispute, contact Zepto who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.

When the day to debit falls on a weekend or public holiday the debit will be initiated on the next business day.

It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, you authorise Zepto to debit your account when clear funds become available in your nominated bank account.

Please direct enquiries to support@zepto.com.au.

Zepto will keep information relating to your nominated account confidential in accordance with Zepto’s Privacy Policy, available at zepto.com.au/privacy.

In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Zepto with a new account number.